What Company Is Offering:
ClixConnect is a live-chat service that combines a 24/7 online sales and support team with a proprietary live-chat application, enabling online merchants to personally engage and actively sell products to every visitor to their website.
How It Works:
ClixConnect combines a call-center with a proprietary live-chat application. ClixConnect enables you to offer live customer support chat to visitors of your website. With the ClixConnect application, you can field incoming chat requests when you're available, and a ClixConnect operator will take care of them when you're not available.
With ClixConnect, you can respond to chat inquiries from visitors to your website when you are available, and when you're not available, a ClixConnect live-chat rep will respond to them on your behalf, 24/7/365.
The ClixConnect application has an innovative technology built into it which enables automated chat recommendations for customers, based upon the product they are viewing. So say someone is looking at a red t-shirt on your website, an automated chat window can appear recommending a blue pair of pants to them.
Upon signing up for the ClixConnect service, you will be prompted to complete a questionnaire. This questionnaire will contain all the necessary information to handle most inquiries. In addition, the ClixConnect operator can search the internet to find the answer to the customer's inquiry. If the ClixConnect operator cannot determine a solution to the customer's problem with the given information, and information available on the internet, the ClixConnect operator can contact you using our Chat-to-Phone service.
More at:http://www.clixconnect.com/
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