“FreshBooks has been designed for service-based businesses. Therefore FreshBooks users primarily fall into two categories: service-based businesses that bill for time (i.e. billing for time like lawyers, web designers, IT consultants, PR firms) and/or service providers that offer recurring services and benefit from recurring billing (alarm system monitoring companies, web hosts, ISPs, pool cleaners, lawn care companies). Technical competence does not seem to be limiting factor for uptake as we have both tech savvy customers (IT consultants, web designers, etc) and extraordinarily non tech savvy (dog walkers, dance studios, nannies…). We offer outstanding customer service by phone and email and therefore any business owner can take comfort in knowing help is available if they need it. That said, most of our paying clients never contact us directly, they self-serve thanks to the ease of use of the service.”
FreshBooks is an impressive efficiency tool. I set up a trial account and experimented with it. You can go online and issue invoices and send them out via email — or send a hard copy via snail mail through a service FreshBooks provides. FreshBooks keeps employee or contractor timesheets, including an online timer that automatically logs time spent on a task. You also can use FreshBooks to create an online help center for customers, with the ability for customers to lodge work orders and support tickets online. Your staff then goes in and handles the tickets. As the business owner you can monitor everything from the online control panel.
For more:http://www.freshbooks.com/
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