What Company Is Offering:
The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.
How It Works:
HelpSpot takes a different approach. Categories are only one level deep in HelpSpot, so creation and selection is fast and easy. Attached to each category is a list of structured tags. Your staff simply check off the tags that best describe the request. These tags can then be used to create an infinite combination of reports. The tags can also be used as the basis of request filters, letting you create instant queue's based on reporting tag information.
Ease of use - leveraging modern web based technologies for an improved user experience, for staff and customers alike.
Integration - pulling support inquires from a variety of submission points and real-time inclusion of other IT data.
Flexibility with customization - well designed customer fields and reporting tags allow for the flexibility you need in a reportable format.
Any businesses looking for a customer service/help desk solution that will improve and manage the interactions with customers. HelpSpots current customer base includes: formal help desk groups, not-for-profits, e-learning teams, educational institutions, software and health care companies.
More at:http://www.userscape.com/
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