Saturday, March 15, 2008

Five9, Inc., a leader in on-demand call center solutions got $12 million in equity funding

What Company Is Offering:
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy.

How It Works:

The on-demand Five9 Virtual Call Center enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access an affordable suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

How Much They Got From VCs:
Five9, Inc., a leader in on-demand call center solutions, announced the completion of $12 million in equity funding from leading investors Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners. Five9 will use the funding to accelerate its sales, marketing, and product development initiatives.

About VCs:
Hummer Winblad Venture Partners was founded in 1989 as the first venture capital fund to invest exclusively in software companies. Through their history, they have invested in the pioneers and leaders of several generations of software applications, architectures, delivery methods and business models.

Hummer Winblad helps entrepreneurs build companies in desktop software, embedded systems, client-server, distributed network computing, internet, and software as a service. For more information on Hummer Winblad Venture Partners, visit

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