What Company Is Offering:
Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.
Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.
Parature is the only company dedicated solely to on-demand customer service and support software. Our flagship product, Parature Customer Service™, integrates a customer portal, rich knowledgebase and full ticketing system in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.
How Much They Got From VCs:
Parature Inc., a Vienna, Va.-based provider of online customer support software, has raised $16 million in Series B funding. Accel Partners led the round, and was joined by return backers Sierra Ventures and Valhalla Partners. Parature had previously raised around $28 million.
More at:www.parature.com
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