Thursday, February 28, 2008

Helpstream is the provider of on-demand collaborative customer service solutions got $8.6 funding

What Company Is Offering:
Helpstream is leading the development of highly collaborative customer service and help desk solutions. Designed as an enterprise-class SaaS solution built for collaboration from the ground up, the Helpstream solution allows organizations to greatly improve the customer service experience while keeping cost to a minimum and vastly increasing visibility into the customer experience. Helpstream has over 70 customers, representing a variety of industries, including high tech, consumer electronics, government, healthcare, financial services and professional services.

How Much They Got From VCs:

Helpstream (formerly known as Pathworks Software), the provider of on-demand collaborative customer service solutions, today announced it has closed an $8.6 million round of financing led by Mohr Davidow Ventures (MDV). Additional funds came from seed investor Foundation Capital and from Roger Sippl, founder and former CEO of Informix and co-founder of Vantive.

In connection with the financing, Bryan Stolle, MDV partner and co-founder and former CEO of Agile Software, has joined the Helpstream Board of Directors. Stolle joins a board with a wealth of experience in the customer service industry. Existing board members include Bill Elmore of Foundation Capital, Bill Walsh, former COO of Epiphany and president of PeopleSoft International, and Anthony Nemelka, president and CEO of Helpstream.

About VCs:
For 25 years MDV, a leading Silicon Valley-based venture capital firm, has identified, mentored and developed entrepreneurs and young companies redefining business, technology and medicine. The firm invests around three major business and science concerns: Personalizing Medicine; Powering the Planet; and Driving the Digital World. Category-leading companies funded by MDV include: Agile (ORCL); Broadbase (KANA); Brocade; Genius; hi5; Pivotal (BRCM); and Vantive (ORCL). For more information, please visit

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