Tuesday, June 10, 2008

ClickFox, Inc is the provider of Customer Experience Analytics solutions has raised an additional $12.5 million

What Company Is Offering:
ClickFox, an Atlanta-based software company, is the leader in Customer Experience Analytics. Its patented Behavior Pattern Analytic technology enables companies to transform existing customer data into true, objective insight by showing customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives.

How Much They Got From VCs:

ClickFox, Inc., the leading provider of Customer Experience Analytics solutions, today announced that it has raised an additional $12.5 million in its latest round of funding. Leading this latest capital funding is Ascent Venture Partners of Boston, MA, with ClickFox's current investors Cedar Fund, Veritas Venture Partners and Delta Ventures contributing.

ClickFox's Customer Experience Analytics solution provides a cradle-to-grave view of customer experiences across multiple business service touch points. With use of behavior pattern analytics and advanced segmentation, users are able to understand the effect customer experience has on key business drivers.

More at:http://www.clickfox.com

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