eGain is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment

What Company Is Offering:
eGain is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.

How It Works:
eGain Service is the industry's most comprehensive software suite for multichannel customer service and knowledge management. Available on-premise or on-demand, eGain Service includes integrated, award-winning applications for call tracking and resolution, case management, contact center knowledge management, multi-modal web self-service, email management, chat, web collaboration, fax and postal mail management, notifications, and service fulfillment.

eGain Service is built on eGain CIH™, the industry's most integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), the eGain CIH platform enables rapid development of powerful applications.
More at:http://www.egain.com/